Fire Risk: Some HP Laptops Need Battery Replacements
11 January, 2018, 08:14 | Author: Earnest Huff
HP has issued a warning to its customers and recalling a number of its notebooks as their batteries have the potential to overheat, posing a fire and burn hazard to its customers. The recall affects computers in several different portable PC ranges.
Consumers are being asked to go to HP's website to find out if your model is affected, and install an update that will put the device in "battery safe mode" until it can be replaced.
HP has just announced a worldwide voluntary safety recall for selected notebook and mobile workstation batteries.
HP issued a statement to stay: "The quality and safety of all HP products is our top priority". HP is providing battery replacement services by an authorised technician at no cost.
'This action pertains to 0.1 per cent of the HP systems sold globally over the past two years'.
According United States Consumer Product Safety Commission, "HP has received eight reports of battery packs overheating, melting, or charring, including three reports of property damage totalling $4,500 with one report of a minor injury involving a first degree burn to the hand".
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HP Inc has confirmed that it is recalling an estimated 50,000 laptops across the USA and Canada over fears that the batteries could overheat and burst into flames.
The lithium-ion batteries for were shipped or sold as accessories for HP ProBooks (64x G2 and G3 series, 65x G2 and G3 series), HPx360 310 G2, HP Envy m6, HP Pavilion x360, HP 11, HP ZBook (17 G3, 17 G4, and Studio G3) Mobile Workstations.
Why this matters: Battery recalls happen every so often, often due to manufacturing issue.
There's also a BIOS update that puts the battery into "Battery Safe Mode" to prevent it from operating in a unsafe way. If the validation tool indicates your battery is affected, HP said you should "discontinue use of the battery immediately by placing it in Battery Safety Mode".
"HP strongly recommends accepting Battery Safety Mode so that the notebook or mobile workstation can be safely used by connecting to an HP power adaptor".
The company has also released a new BIOS update to deal with the issue which adds a "battery safety mode".
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