HP Recalls Computer Batteries After Reports Of Overheating
06 January, 2018, 02:47 | Author: Brenda Erickson
HP has recalled batteries in notebook computers and mobile workstations.
The battery packs were sold at Best Buy and other stores and authorized dealers nationwide and on Amazon.com, HP.com and other websites.
This follows eight reports of lithium-ion batteries overheating and/or melting, and in one case causing a first-degree burn to someone's hand, with three further cases citing resulting property damage (presumably caused by fire, of course) to the tune of $4,500.
The batteries were issued between December 2015 and December 2017 either with the laptops, or as accessories and replacement batteries for them. Batteries for some of these are not replaceable by users, but whatever the case, HP says it will handle getting a safe battery into owners' devices.
"For customers with five or more potentially affected batteries, HP has put in place a process to assist with validation and ordering".
"HP's primary concern is for the safety of our customers", a company statement read. Instead, HP has developed a BIOS update that will put the battery into a "battery safety mode". The most important thing users can do is check to see if their notebook battery is affected.
If this story has provoked a certain degree of déjà vu in your mind, that's probably not surprising, given that at the start of past year, HP issued a battery recall due to fire risk concerns. When enabled on an affected system, the battery will be discharged and then can't be charged (at least without disabling the safety mode). No one wants a repeat of the Galaxy Note 7 debacle.
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