Google acknowledges Pixel 2 XL unresponsive edges issue, promises a fix

14 November, 2017, 01:24 | Author: Brenda Erickson
  • Some Pixel 2 XL touchscreens are unresponsive near the edges, but a fix is coming

With Fused Video Stabilization on the Pixel 2 and Pixel 2 XL, you no longer have to carefully place the phone before recording, hold it firmly over the entire recording session, or carry a gimbal mount everywhere.

It's not been the best of launches for Google and the Pixel 2 XL, with widespread reports of screen burn-in issues on new devices and users complaining about muted colors, both problems that Google is investigating. Members of the Pixel User Community website are reporting that the screen has little or no responsiveness at its edges, resulting in certain taps or gestures going unrecognized.

"It seems like the touch screen is less responsive near the right edge of the screen".

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The thread starter uploaded a video demonstration of the problem, and it clearly shows the Pixel 2 XL not recognizing taps along the edges of its display. Android Police stated that the real culprit is the device's accidental touch protection feature, which can sometimes be over the top.

For now, it appears that the unresponsive screen edges of Google Pixel 2 XL have nothing to do with hardware defects. This issue can be solved through a software patch. Thankfully, Google has responded to the problem, stating that it will be fixed in a coming update. The fix is expected to roll out through an over-the-air (OTA) software update, although the release date of the fix is yet not specified. However, we tried to summon Google Assistant with a pair of Sound One headphones and it worked absolutely fine.

Because the Pixel 2 and Pixel 2 XL have minimal bezels, Google designed it with the idea that it would protect the phone from accidental swipes.

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